Shipping policy

Processing & Shipping Times

• Orders are processed within 1–2 business days of payment confirmation.
• Once processed, delivery typically takes 8–11 business days (Standard Delivery).
• All orders are shipped using Aramex Store-to-Door courier services.
• Business days do not include weekends or public holidays.

Shipping Fees

• Select products qualify for free shipping — this will always be clearly stated on the product page.
• Where free shipping doesn't apply, fees are calculated at checkout based on delivery location and order size.

Order Tracking

• Once your order has been dispatched, you'll receive a tracking number via email.
• You can track your parcel directly through the Aramex tracking portal.

Delivery Delays

We always strive for timely delivery, but please note:

• Delivery times are estimates and may vary due to factors beyond our control (courier delays, weather, high-traffic seasons, or regional disruptions).
• We're not liable for shipping delays caused by Aramex or any third-party courier.

Incorrect or Incomplete Addresses

• We're not responsible for orders delayed or returned due to incorrect or incomplete address information provided by the customer.
• If this occurs, the customer may be responsible for additional shipping fees to redeliver the order.

Lost or Damaged Parcels

If your parcel appears lost or arrives damaged:

• Contact us within 48 hours at info@vanitysa.co.za.
• We'll open an inquiry with Aramex and assist you in resolving the issue.

Delivery Areas

• We ship nationwide across South Africa.
• If your area is considered remote by Aramex, delivery may take slightly longer.

Your Rights Under the Consumer Protection Act

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Estimated delivery times are provided in good faith and do not override any statutory rights you may have regarding late or non-delivery of goods.

Contact

Email: info@vanitysa.co.za