Refund policy

Our Satisfaction Guarantee

We want you to love your VanitySA purchase. If something isn't right, here's how returns and refunds work.

  • You have 30 days from the date your order is delivered to request a refund if you're not satisfied, or if the product is faulty.
  • In most cases, we'll issue a refund without requiring you to return the product, provided the requirements below are met.

How to Submit a Claim

Email info@vanitysa.co.za with:

  • Your order number (e.g. #1234)
  • The reason for your refund request
  • Proof of the issue — photos or video of the fault, or a brief written explanation if the product simply wasn't right for you

We aim to respond within 2 business days.

Refunds Without Return

For most claims, the proof you provide is enough — no need to repack and ship anything back. We may request the item back in specific cases (e.g. recurring defects we need to inspect), and if we do, we'll cover the return shipping cost.

What Qualifies

  • Product arrived damaged, defective, or not as described
  • Product stopped working within the 30-day period through no fault of your own
  • You're not satisfied after a fair try, and can briefly explain why

What Doesn't Qualify

  • Damage from misuse, including use outside the product's intended purpose or instructions in the manual
  • Claims made more than 30 days after delivery
  • Products purchased from a third-party reseller, not directly from vanitysa.co.za
  • Unsupported claims with no reasonable proof

How Refunds Are Processed

Approved refunds go to your original payment method within 7–10 business days of approval. Bank processing may add a few extra days.

Damaged or Incorrect Items on Arrival

Contact us within 48 hours of delivery with photos if your order arrives damaged, wrong, or misdelivered. We'll arrange a replacement or full refund at no cost to you.

Cancellations Before Dispatch

Email us as soon as possible to cancel before dispatch. Once handed to our courier, the standard policy above applies.

Your Rights Under the Consumer Protection Act

Nothing here limits your rights under the Consumer Protection Act 68 of 2008, including the right to return goods that are defective, unsafe, or not fit for their intended purpose.

If you feel a refund was wrongly declined, contact the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (www.thencc.gov.za). We'd always rather resolve it directly first — email info@vanitysa.co.za.

Contact

Email: info@vanitysa.co.za