We want you to be completely satisfied with your VanitySA purchase. If you're not happy with your product, we offer a 14 day return policy. Items must be unused and in original packaging. Simply contact our customer service team to initiate a return, and we'll provide you with a prepaid return label. Once we receive and inspect your item, we'll process your refund within 5 - 7 business days.

All orders are processed within 1 – 2 business days. Once your order has been processed, delivery typically takes 8 – 11 Business Days. All orders are shipped using Aramex Store-to-Door courier services. Business days do not include weekends or public holidays.

Yes! We offer free standard shipping on all orders within South Africa.

Once your order ships, we'll send you a tracking number via email. You can use this number to track your package in real-time on the courier tracking page.

We deliver to most areas across South Africa, including major cities and towns. However, delivery to remote or rural areas may take longer and could incur additional shipping fees. To check if we deliver to your specific location, simply enter your postal code at checkout and our system will confirm availability and provide an estimated delivery timeframe. If you're unsure about your area, feel free to contact our customer service team and we'll be happy to assist you.

We accept a variety of payment methods to make shopping convenient for you. We use Yoco as our payment gateway and you can pay using Visa, Mastercard and Maestro. We also support popular digital wallets available in South Africa. All transactions are secure and encrypted to protect your information.